TERMS AND CONDITIONS

2.1.   Scope of the Products. Among the Products offered by the Institute, there are educational and professional development services, which may include but are not limited to: 

•  Recorded and/or live online and in-person trainings, webinars, workshops, presentations, seminars, and conferences,
• Coaching services,
• Membership-based educational content,
• Continuing Education (CE) activities, when expressly stated,
• Digital and printed books/publications, and educational materials,
• Translation and interpretation services.

3.1.  Eligibility. To access or use the Institute’s Products, you must be at least eighteen (18) years of age or have the legal capacity to enter into a binding agreement.

By using or accessing the Institute’s Products, you represent and warrant that you meet these eligibility requirements and that any information you provide is accurate, current, and complete.

3.2.  User Accounts and Access. Some of the Institute’s Products permit or require you to create an account to participate or to secure additional benefits. You agree that any information you provide and maintain is accurate, current and complete, including your contact information for notices and other communications from us and your payment information. You agree not to impersonate or misrepresent your affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name or likeness, or provide false details for a parent or guardian. You agree that we may take steps to verify the accuracy of information you provide, including contact information for a parent or guardian.

You agree that all information you provide to the Institute, including, but not limited to, through the access to any of our Products, is governed by our Privacy Notice, and you consent to all actions we take with respect to your information consistent with our Privacy Notice.

You agree that you will not share your account or account information with others. You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security that you become aware of involving your account or the Institute’s Products. Account access is personal and non-transferable, unless expressly authorized in writing by the Institute.

3.3.  User-generated Content, Comments, and Submissions.

3.3.1.  You are solely responsible for the content of your Submissions (i.e., user-generated content including but not limited to: comments, forum messages, reviews, text, video, audio and photographs, as well as computer code and applications) (each, a "Submission") to any of our Products. Your submissions will be considered non-confidential, except for the documents or information submitted privately for translation or interpretation services. You shall not upload to, or distribute or otherwise publish to any of our Products, any libelous, defamatory, obscene, pornographic, abusive, or otherwise illegal material.

You agree that you will not threaten or verbally abuse other users of the Products, use defamatory language, or deliberately disrupt discussions with repetitive messages, meaningless messages or "spam."

You agree not to use language that abuses or discriminates on the basis of race, religion, nationality, gender, sexual preference, age, region, disability, etc. Hate speech of any kind is grounds for immediate and permanent termination or suspension of access to any or part of the Products.

3.3.2.  Without the express approval of the Institute, you may not distribute or otherwise publish any material containing any solicitation of funds, advertising or solicitation for goods or services through the Products.

3.3.3.  You acknowledge that any Submissions you make to the Products may be edited, removed, modified, published, transmitted, and displayed by the Institute and you waive any rights you may have in having the material altered or changed in a manner not agreeable to you.

3.3.4.  You represent and warrant that you own or control all rights in and to the Submissions and have the right to grant the license granted above to us.

3.3.5.  You grant the Institute a perpetual, nonexclusive, world-wide, royalty free, sub-licensable license to any content you submit within our Products, which includes without limitation the right for the Institute or any third party it designates, to use, copy, transmit, excerpt, publish, distribute, publicly display, publicly perform, create derivative works of, host, index, cache, tag, encode, modify and adapt (including without limitation the right to adapt to streaming, downloading, broadcast, mobile, digital, thumbnail, scanning or other technologies) in any form or media now known or hereinafter developed, any submission posted by you on or to the Products. This clause excludes any documents or information you submit privately for translation or interpretation services.

3.3.6.  We have the right to (1) remove or refuse to post any Submission for any or no reason in our sole discretion; (2) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Products.

 3.4.   Suspension or Termination by the Institute. The Institute reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to all or any part of its Products at any time, with or without notice, and with any reason or no reason, including but not limited to any violations of this Agreement or any supplemental terms, misuse of the Products, unlawful, unethical or harmful conduct, or situations where the Institute determines that it does not wish to continue doing business with you.

Termination or suspension may occur without refund, consistent with the Institute’s refund and return policies.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone accessing or requesting access to the Products. YOU WAIVE AND HOLD HARMLESS THE INSTITUTE, ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS, FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

3.5.  Effect of Termination. Upon termination or suspension of your access, your right to use or access any of the Product, services, content, or materials provided by the Institute shall immediately cease. Any licenses granted to you under this Agreement shall be automatically revoked. The Institute reserves the right to disable or delete your account and any associated data, subject to applicable law. Notwithstanding such termination or suspension, this Agreement shall survive the termination of your access to any of our Products and shall remain in full force and effect to the extent necessary to enforce its provisions.

3.6.  User-Initiated Termination. You may stop using the Institute’s Products at any time. However, termination by the user does not entitle the user to any refund, credit, or reimbursement, except as required by applicable law.

4.1. Ownership of Content. All of the Products and intellectual property made available through the Institute, including but not limited to websites, software, applications, content, courses, seminars, webinars, workshops, trainings, conferences, presentations, coaching, memberships, books, materials, platforms, tools, slides, handouts, recordings, publications, curricula, graphics, logos, videos, audio, text, assessments, and website content, are owned by the Institute or licensed to the Institute and are protected by applicable intellectual property laws.

Nothing in this Agreement grants you any ownership rights in the Institute’s intellectual property.

4.2. Limited License to Users. Subject to compliance with this Agreement, the Institute grants users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Institute’s Products solely for personal, educational, professional development, and noncommercial purposes, only for as long as that the Institute Product is made available to you by us, or an authorized third party, and only in accordance with this Agreement and/or the specific terms that apply to that Institute Product, with no right to reproduce, distribute, record, communicate to the public, make available to the public, or transform any Institute Product, including in connection with any use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any artificial intelligence or machine learning tool, model, system, algorithm, product or other technology (“AI Tool”), in any media format or channel now known or hereafter devised (except as may be expressly described within the Institute Product or used in an Institute Product in the manner for which it was intended).

This is a license agreement and not an agreement for sale or assignment of any rights in the Institute Products. Except as we specifically agree in writing, no element of the Institute Products may be used or exploited in any way other than as part of the authorized Product made available to you. You may own the physical media on which elements of the Institute Products are made available to you, but we retain full and complete ownership of the Institute’s intellectual property. We do not transfer title to any portion of the Institute Products, including websites, software, applications, content, virtual items or other materials and/or services to you. Likewise, the purchase of a license to use any Institute Product does not create an ownership interest in the Institute Products or other materials and/or services provided by the Institute.

4.3.  Restrictions on Your Use of the Institute’s Products. You agree to use the Institute’s Products in a lawful, respectful, and professional manner. You agree that you will not nor permit another person to do any of the following without our express written permission, and that these restrictions are a condition to your license: 

a.  circumvent or disable any content protection system or digital rights management technology, access controls, and visible or invisible watermarking technology used in connection with the Institute Product;

b.  copy, reproduce, record, rebroadcast, transmit, distribute, resell, or share any Institute Product without written permission from us;

c.  record live or recorded courses, seminars, webinars, workshops, trainings, conferences, presentations, coaching session, phone call, or other Products without express authorization from us;

d.  create derivative works of the Institute Product or any part thereof, except as and only to the extent that any foregoing restriction is prohibited by applicable law;

e.  move, decompile, reverse-engineer, disassemble, or otherwise reduce to human-readable form the Institute Products and/or the video player(s), underlying technology, any digital rights management mechanism, device, or other content protection or access control measure incorporated into the video player(s);

f.  modify the Institute Products, including, but not limited to, by removing identification, copyright or other proprietary notices from the Institute Products, or by framing, mirroring, or utilizing similar techniques;

g.  access or use the Institute Products in a manner that suggests an association with us, our Products, services or brands;

h.  use the Institute Products for any commercial or business-related use or build a business utilizing the Institute Products, or engage in any activity to enable third parties to engage in any of the foregoing activities, in each case whether or not for profit;

i.  bypass, modify, defeat, tamper with or circumvent any of the functions or protections of the Institute Products;

j.  access, monitor, copy or extract the Institute Products using a robot, spider, script, or other automated means, including, for the avoidance of doubt, for the purposes of creating or developing any AI Tool, data mining or web scraping or otherwise compiling, building, creating or contributing to any collection of data, data set or database (other than for a public search engine’s use of spiders for creating search indices to the extent not disallowed by the Institute, including through the applicable robots.txt files or NOINDEX or NOFOLLOW meta-tags);

k.  damage, disable, overburden or impair the Institute Products;

l.  interfere with or disrupt the Institute’s platforms, Products, services, or systems; or

m.  use part or any of the Institute Products in an unlawful manner, for any unlawful, misleading, or unethical purposes, or in any manner inconsistent with this Agreement.

Any attempt to perform any of the restricted actions listed above is a violation of the rights of the Institute and/or the intellectual property rights holder. Failure to comply with these conditions may result in immediate suspension or termination of access to the Products without refund.

4.4. Claims of Copyright Infringement. Notifications of claimed copyright infringement and counter notices must be sent in English to: info@institutetranslator.com

5.1.  Payment Terms and Customer Responsibilities. All prices are listed in U.S. dollars, unless otherwise stated, and are subject to change at the Institute’s discretion.

The Institute accepts payment by the authorized methods made available at the time of purchase or contracting.

When you provide payment information, you represent and warrant that (a) the information is accurate, true and complete, (b) that you are authorized to use the payment method provided and authorize the Institute to charge the applicable fees; (c) you will promptly review your order confirmation and receipts and notify us of any discrepancies within five (5) business days of receipt, and (d) that you will notify us of changes to the payment information. We reserve the right to utilize third party payment processors.

You agree not to initiate a chargeback for any transaction that complies with the disclosed purchase terms, including delivery timelines, return and refund policies, and any applicable processing, restocking, or service fees disclosed at or before checkout.

5.2.  Order Confirmations and Records. Upon placing an order in the Institute’s platform, you will receive an electronic confirmation to the email address provided when you create an account, at checkout, or when requesting a quote. You are responsible for maintaining accurate contact information and for retaining copies of all order confirmations, invoices, shipping confirmations, and correspondence related to your order.

5.3.  Chargebacks, and Returns. All payments made to the Institute by credit card, debit card, pre-paid card, electronic transfer, or any other valid form of payment, are not subject to dispute, chargeback, forced refund, or return to the cardholder or payer for any reason except as stated in this Agreement and when required by applicable law.

By completing your purchase or placing and order, you agree: (a) to first contact us to attempt to resolve any service, delivery, quality, or billing issues; (b) not to file a chargeback for transactions that were processed in accordance with disclosed terms and where we have provided or stand ready to provide the purchased goods or services; and (c) that we may provide the card networks and issuing banks with all documentation evidencing your authorization, delivery, usage, communications, and our refund/return policy in response to any chargeback.

If a chargeback is filed, we reserve the right to suspend or terminate access to the Products or other services, decline future orders, and recover, to the extent permitted by law, any fees or losses incurred as a result of improper or unfounded chargebacks.

5.4.  Refund and Exchange Policy.

5.4.1.  Trainings Refund Policy. All sales of the Products, including courses, seminars, webinars, workshops, trainings, online conferences or presentations, coaching programs, either live or on-demand, wither in bundle or individual, or any other type of training or educational content provided by the Institute, are final, non-refundable, non-exchangeable, and non-transferable.

The Institute is not responsible for technical issues that prevent participation, including but not limited to internet connectivity issues, device compatibility, software problems, or platform access limitations. Participants are responsible for ensuring their availability to attend at the scheduled date and time.

5.4.2.  Memberships Refund Policy. The sale of a Membership is final, non-refundable, non-exchangeable, and non-transferable. Once a membership is activated and access to membership content, resources, or benefits is granted, no refunds, partial refunds, cancellations, or transfers will be issued for any reason. This includes, but is not limited to, non-use of the membership, dissatisfaction with content, or changes in personal or professional circumstances.

5.4.3.   Subscription Refund and Cancellation Policy. If any Product, including memberships, bundle offerings, and any type of training or educational content in any format, is offered as a subscription, the following terms apply:        

• All subscription sales and fees are final, non-refundable, non-exchangeable, and non-transferable.

7.1. Disclaimer of Warranties.

ALL OF THE INSTITUTE’S PRODUCTS, CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES OF ANY KIND, UNLESS EXPRESSLY SET OUT IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.

YOU ACCEPT AND AGREE THAT ANY USE OF OUR SERVICES, MATERIALS, OR ANY CONTENT DISPLAYED OR DISTRIBUTED BY US, IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON US AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

PLEASE EMAIL US AT INFO@INSTITUTETRANSLATOR.COM FOR ASSISTANCE IF AN INSTITUTE PRODUCT IS NOT WORKING PROPERLY. It is your responsibility to ensure you follow Product’s instructions, have the minimum system requirements, update software as recommended, and consult our customer service resources if you encounter a problem with the Products.

7.2. Limitation of Liability. We shall not be liable for delay or failure in performance for causes beyond our control or any other damage which does not result from a breach of our obligations under this Agreement.

We are not liable for business losses. We only supply products for your personal, educational, noncommercial, and domestic use. If you use the products for any other purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, or similar loss.

WE ARE NOT RESPONSIBLE FOR ANY LACK OF FUNCTIONALITY OR FAILURE TO PROVIDE ANY PART OF THE INSTITUTE PRODUCT(S), OR ANY LOSS OF CONTENT OR DATA THAT IS DUE TO: YOUR EQUIPMENT, DEVICES, OPERATING SYSTEM OR INTERNET CONNECTION; OR YOUR FAILURE TO COMPLY WITH SPECIFIED COMPATIBILITY REQUIREMENTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE INSTITUTE, ITS OFFICERS, DIRECTORS, INSTRUCTORS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, AFFILIATES OR LICENSORS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, PROPERTY DAMAGE, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE INSTITUTE’S PRODUCTS, , EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, this Agreement only limit our responsibilities to the maximum extent permissible in your state of residence.

7.3. Release. You hereby release and discharge the Institute and its representatives from any and all claims, demands, or causes of action arising out of or related to your use or reliance on the Products, except where prohibited by law.

7.4. Indemnity. To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Institute and its officers, directors, instructors, employees, contractors, volunteers, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Institute Products or services, or any violation of this Agreement.

The Institute reserves the right to assume the exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate fully in such defense. 

9.1.  Choice of Law. This Agreement and any dispute arising out of or related to the Institute or the Products it provides, shall be governed by and construed in accordance with the laws of the State of Washington and the laws of the United States, without giving effect to any conflict of laws principles.

9.2.  Choice of Forum. You agree that any action at law or proceeding, or in equity, arising out of or relating to this Agreement, to the Institute, or to any of the Products or services the Institute provides, and that is not subject to arbitration, shall be filed, and that venue properly lies, only in the state or federal courts located in Seattle, Washington State, United States of America, and you consent and submit to the personal jurisdiction and venue of such courts for the purposes of litigating such action.

9.3.  Severability. If any provision of this Agreement is found to be invalid, unlawful, void or unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

If you do not comply with this Agreement, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

9.4.  Survival. All the provisions of this Agreement which by their nature should survive the termination of this Agreement shall survive such termination, including but not limited to the restrictions, disclaimers, limitations, our rights to use submitted content, and rules regarding dispute resolution in Sections 1, 2, 3, 4, 5, 6, 7 and 8 as well as the general provisions in this Section 9.

9.5.  Waiver. No waiver of any provision of this Agreement by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

9.6.  Contact Information. If you have any concerns about this Agreement, or your use of our Products, please contact us at info@institutetranslator.com with a detailed description, and we will try to resolve it.

9.7. Notice for California Users. Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.